This Privacy Notice describes your rights under the General Data Protection Regulation and sets out how we will use and protect your personal information.
WHO WE ARE
WHAT WE COLLECT
HOW WE COLLECT PERSONAL DATA
o You may have provided it via our web site enquiry forms
o You may have contacted us directly to provide the data by telephone or e mail or text
o You may have placed an order with us
o You may have subscribed to our newsletters
o A business client; Handbag Retailer or Manufacturer may have provided the data in order that we may provide repair services for you - but on their behalf.
o Our website use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites and comprises information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.
WHO WE SHARE PERSONAL DATA WITH
With whom | Examples |
Any party approved by you | The person/company you purchased an item from |
Advertising partners/data analytics | |
Carriers/Delivery companies |
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Debt collection agencies |
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The government and regulators |
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Companies which help us run our business; support our IT infrastructure and further understand our customers |
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Insurance providers and underwriters | Our Insurance Company |
Legal representatives | Our solicitors. |
Payment processing companies |
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THE LEGAL BASIS ON WHICH WE HOLD YOUR PERSONAL DATA
THE WAYS IN WHICH WE USE YOUR PERSONAL DATA
o To fulfil our obligations to you:
Reason/Purpose | Legal Basis for Holding/Processing the data | Personal Data Used |
To provide our products and services to you |
| Your name; address; post code; contact telephone numbers; e mail address |
To correctly bill you and take payment for our products and services and for debt collection |
| Your name; address; post code; contact telephone numbers; e mail address; account information; payment card details |
To deliver products and services to you |
| Your name; address; post code; contact telephone numbers; e mail address |
To deliver service communications (such as job updates) |
| Your name; address; post code; contact telephone numbers; e mail address; account information |
To provide further information; answer your questions or complaints |
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o Where we have a legitimate interest
Reason/Purpose | Legal Basis for Holding/Processing the data | Personal Data Used |
To maintain and improve our products and services e.g. optimise business processes; support efficient management of our staff; analyse performance of web pages and provide relevant content to you |
| Your name; address; post code; contact telephone numbers; e mail address; account information; claims history |
Assess which of our products and services may be of interest to you |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and e mails) |
Direct marketing |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
Protection of our staff |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
Staff training |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
For the establishment, exercise or defence of legal claims |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history; claims history |
To seek your consent when we need to contact you
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| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history; claims history |
To recover money that is owed to us |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and e mails) |
Maintain accuracy and relevancy of your data |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
o Where you have provided consent
Reason/Purpose | Legal Basis for Holding/Processing the data | Personal Data Used |
Direct marketing |
| Your name; address; post code; contact telephone numbers; e mail address; account information; transaction history |
o Where we have a legal obligation
Reason/Purpose | Legal Basis for Holding/Processing the data | Personal Data Used |
To fulfil our obligations to our regulators | To meet legal obligations | Your name; address; post code; contact telephone numbers; e mail address; account information; claims history |
To record when you exercise any statutory right | To meet legal obligations | Your name; address; post code; contact telephone numbers; e mail address; account information; claims history |
HOW LONG WE KEEP YOUR PERSONAL DATA
· We retain your basic data (name; address and contact details) for one year after completion of any contract between us – for warranty purposes and for 6 years for statutory UK tax law obligations. After this time, it will be destroyed
Any information you consent to provide us for marketing purposes will be kept until you notify us that you no longer wish to receive this information
YOUR RIGHTS
Under data protection law, you have the following rights:
Right to erasure (right to be forgotten) – to request the deletion of your personal data where there is no compelling reason for it’s continued processing by us
· Right to restrict processing – to request that we block or supress processing of your personal information
· Right to object – to the processing of your personal information by us where the processing is based on our legitimate interests, is processed for direct marketing purposes or for the purposes of statistics
· Where we process personal information based on your consent, you have the right to withdraw this consent at any time. If you withdraw your consent, and we rely on it to use your personal information, we may not be able to provide certain products or services to you. Please contact us if you want to do this.
· If, at any time, you believe the data we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data, you can contact us to have the matter investigated at dataprotectionofficer@handbagclinic.co.uk or write to us at Unit 10 Hobson Industrial Estate; Burnopfield; Newcastle upon Tyne Ne16 6EA.
· If you are not satisfied with our response or believe that we are not processing your data in accordance with the law, you can complain to the Information Commissioner’s Office – http://ico.org.uk/
SECURITY OF YOUR PERSONAL DATA
· On line security: